Privacy Policy

Last Updated: 22 July 2026

At Kiswah Dates, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following personal information:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number
• Order history
• Payment information (processed securely by our payment providers)
• IP address
• Browser type and device information
• Website usage data
• Marketing preferences

How We Use Your Information

We use your information to:

• Process and fulfil your orders.
• Deliver your purchases.
• Process payments securely.
• Communicate with you regarding your order.
• Respond to customer service enquiries.
• Improve our website and customer experience.
• Prevent fraud and protect our business.
• Comply with legal and regulatory obligations.
• Send promotional emails and offers where you have chosen to receive them.

Payment Information

For your security, Kiswah Dates does not store your full payment card details. Payments are processed securely through trusted third-party payment providers using encrypted technology.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences.
• Keep your shopping basket active.
• Analyse website traffic.
• Improve website performance.
• Provide a personalised shopping experience.

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Marketing Communications

If you subscribe to our newsletter or promotional emails, we may send you updates about:

• New products
• Special offers
• Seasonal promotions
• Company news

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties where necessary, including:

• Payment providers
• Delivery and courier companies
• Website hosting providers
• IT service providers
• Marketing service providers
• Professional advisers where required
• Government or regulatory authorities where legally required

All third parties are expected to protect your information appropriately.

Data Security

We use appropriate technical and organisational measures to safeguard your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

While we take reasonable steps to protect your data, no online transmission or storage system can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to:

• Complete your orders.
• Provide customer support.
• Meet legal, accounting, and tax obligations.
• Resolve disputes.
• Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymised.

Your Privacy Rights

Depending on applicable UK data protection law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your personal data where applicable.
• Restrict or object to certain processing.
• Withdraw consent for marketing communications.
• Request a copy of your personal data.
• Lodge a complaint with the relevant data protection authority if you believe your rights have been infringed.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or services. Any updates will be published on this page with the revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our customer support team.

Please include your name and details of your enquiry so we can respond as quickly as possible.