RETURNS & REFUNDS
If you're not completely satisfied with your purchase, we're here to help with a simple returns and refunds process.
Last Updated: 22 July 2026
Returns
At Kiswah Dates, we are committed to providing premium-quality dates and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
Due to the perishable nature of our products, we are generally unable to accept returns of food items unless they are:
- Damaged during delivery.
- Incorrectly supplied.
- Faulty or unfit for consumption upon arrival.
If your order arrives in any of the above conditions, please contact us within 48 hours of receiving your order. To help us resolve the issue quickly, please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
Refunds
Once we have reviewed your claim, we will notify you of the outcome.
If your refund is approved, we may:
- Issue a full refund.
- Issue a partial refund where appropriate.
- Send a replacement product at no additional cost.
Approved refunds will be processed to your original payment method. Depending on your payment provider, it may take 5–10 working days for the funds to appear in your account.
Non-Returnable Items
For food safety and hygiene reasons, we cannot accept returns or offer refunds for:
- Opened products (unless faulty or unsafe).
- Products that have been consumed or partially consumed.
- Products that have not been stored according to the storage instructions.
- Change-of-mind purchases where the product has been delivered as described and in good condition.
Incorrect Orders
If you receive the wrong item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.
Damaged Deliveries
If your parcel arrives visibly damaged, please take photographs before opening it where possible. If the products inside are damaged, contact us promptly so we can investigate and provide an appropriate solution.
Order Cancellations
Orders may be cancelled before they have been dispatched. Once an order has been shipped, it cannot usually be cancelled because our products are perishable.
Delivery Issues
Please ensure your delivery address is accurate when placing your order. Kiswah Dates cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Your Consumer Rights
Nothing in this policy affects your statutory rights under applicable UK consumer protection legislation. If goods are faulty, not as described, or unfit for purpose, you may have additional legal rights.
Contact Us
If you have any questions about our Returns & Refunds Policy or need assistance with your order, please contact our customer support team with your order number and details of your enquiry. We aim to respond as quickly as possible.
Last Updated: 22 July 2026
