Welcome to Kiswah Dates. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase.

About Kiswah Dates

Kiswah Dates is committed to supplying authentic, premium-quality Saudi dates across the United Kingdom. We aim to provide a secure shopping experience, quality products, and excellent customer service.

By using this website, you confirm that you accept these Terms & Conditions and agree to comply with them.

Eligibility to Purchase

By placing an order through our website, you confirm that:

• You are at least 18 years of age or have permission from a parent or guardian.
• The information you provide is accurate and complete.
• You are legally able to enter into a binding contract.

Products

We make every effort to display our products as accurately as possible.

Please note that:

• Product images are for illustration purposes only.
• Natural products such as dates may vary slightly in size, colour, texture, and appearance.
• Product availability may change without prior notice.

Pricing

All prices displayed on our website are shown in Pound Sterling (£ GBP).

We reserve the right to change prices at any time without prior notice. However, once your order has been confirmed, the price paid will not change.

If a pricing error occurs, we reserve the right to cancel the order and issue a full refund where necessary.

Orders

Once you place an order, you will receive an order confirmation email acknowledging that we have received your order.

Acceptance of your order takes place only when your order has been processed and dispatched.

We reserve the right to refuse or cancel orders where:

• Payment cannot be authorised.
• Products become unavailable.
• Fraudulent activity is suspected.
• Incorrect pricing or product information has been published.

Payments

We accept secure online payments using the payment methods displayed during checkout.

Your payment information is processed securely through trusted payment providers. Kiswah Dates does not store your full payment card details.

Shipping & Delivery

Orders are processed and delivered according to our Shipping & Delivery Policy.

Delivery times provided are estimates and may occasionally be affected by courier delays or circumstances beyond our control.

Returns & Refunds

Please refer to our Returns & Refund Policy for full details regarding returns, refunds, replacements, and eligibility.

Product Information

Our dates are carefully selected and packed to maintain premium quality.

As dates are natural agricultural products, slight differences in appearance, size, colour, or texture are normal and do not affect quality.

Customers are encouraged to read ingredient and allergen information before consumption.

Website Use

You agree not to:

• Use this website for unlawful purposes.
• Attempt to gain unauthorised access to our systems.
• Copy, reproduce, or distribute website content without permission.
• Upload harmful software, viruses, or malicious code.

We reserve the right to suspend or restrict access if these Terms are breached.

Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, and branding, is the property of Kiswah Dates unless otherwise stated.

No content may be copied, reproduced, or used without our prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Kiswah Dates shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes liability where it cannot legally be excluded under UK law.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business or legal requirements.

The latest version will always be available on this website.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact our customer support team. We will be happy to assist you.