Shipping & Delivery -

Shipping & Delivery Policy

Delivering Premium Madinah Dates Freshly to Your Door

At Kiswah Dates, we take great care in preparing and delivering your orders of authentic Saudi dates. Our goal is to ensure your products arrive fresh, securely packaged, and on time, wherever you are in the United Kingdom.

Shipping Information

We carefully pack every order to maintain freshness and quality during transit. Orders are processed and dispatched once payment has been successfully confirmed.

Order Processing Time

Orders are usually processed within 1–2 working days.
Orders placed on weekends or public holidays will be processed on the next working day.
During busy periods, such as Ramadan, Eid, or promotional events, processing times may be slightly longer.

Delivery Times

Delivery times depend on the shipping option selected at checkout.

Estimated UK delivery times:

Standard Delivery: 2–5 working days after dispatch.
Express Delivery: 1–2 working days after dispatch (where available).

Delivery times are estimates and may vary due to courier delays, weather conditions, or circumstances outside our control.

Delivery Charges

Shipping charges are calculated at checkout based on your delivery location, order size, and selected delivery method.

Any free delivery offers will be clearly displayed during promotional periods.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where available).

You can use this information to follow your parcel’s journey until delivery.

Delivery Address

Please ensure your delivery address is accurate before completing your order.

Kiswah Dates cannot be held responsible for delays or failed deliveries caused by:

Incorrect or incomplete addresses.
Missing apartment or building details.
Failure to collect a parcel where required.

Delayed Deliveries

While we work with reliable delivery partners, occasional delays may occur due to circumstances beyond our control.

If your order has not arrived within the expected timeframe, please contact us and we will assist you in tracking your delivery.

Damaged or Missing Orders

If your parcel arrives damaged, opened, or items are missing, please contact us within 48 hours of delivery with:

Your order number.
Details of the issue.
Photos of the packaging and products.

We will investigate and provide an appropriate solution.

International Delivery

At this time, Kiswah Dates primarily delivers within the United Kingdom. Any international delivery options will be clearly displayed when available.

Contact Us

If you have any questions about your delivery, please contact our customer support team. We are always happy to assist you.

How long will my order take to arrive?

Standard UK delivery usually takes 2–5 working days after your order has been dispatched. Express delivery options may arrive sooner, depending on availability and your location.

When will my order be dispatched?

Orders are typically processed and dispatched within 1–2 working days after payment has been confirmed.

Will I receive tracking information?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Can I change my delivery address after placing my order?

Yes, but only before your order has been dispatched. Please contact us as soon as possible, and we will do our best to update your delivery address.

What happens if I enter the wrong delivery address?

Please ensure your delivery details are accurate before completing your order. Kiswah Dates cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

What should I do if my order is delayed?

If your order has not arrived within the expected delivery timeframe, please contact our customer support team with your order number. We will investigate the delay and help track your parcel.

What if my package arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the damaged packaging and products. We will review your claim and arrange an appropriate resolution.

What should I do if my order is missing?

If your parcel has not been delivered, please contact us with your order number. We will investigate the issue with the courier and keep you informed throughout the process.

Do you deliver across the UK?

Yes. Kiswah Dates delivers to addresses throughout the United Kingdom.

Can I request a specific delivery date?

While we cannot guarantee a specific delivery date, you can choose from the available delivery options offered at checkout.

Do you deliver on weekends and public holidays?

Delivery schedules depend on the courier service. Orders placed on weekends or public holidays are usually processed on the next working day.

How can I contact Kiswah Dates about my delivery?

If you have any questions about your order or delivery, please contact our customer support team with your order number and details of your enquiry. We will be happy to assist you.